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Terms and Conditions

1. Introduction

Welcome to www.remedial-massage-southampton.co.uk ("the Website"). These Terms and Conditions govern your use of the Website and the services provided by the business ("we," "us," or "our"). By accessing or using the Website, you agree to comply with these Terms and Conditions.

2. Definitions

  • Patient: Any individual booking or receiving services from us. For the purposes of these Terms, the term “patient” refers to a massage therapy recipient and does not imply medical diagnosis or treatment by a regulated healthcare professional.

  • Services: Remedial massage therapy services offered by us.

  • Booking: A confirmed appointment for services made through phone, email, SMS, WhatsApp, or the Website’s contact form.

3. Services Offered

We provide remedial massage therapy sessions tailored to patients’ needs. Bookings are accepted through phone, email, SMS, WhatsApp, or the contact form on the Website.

4. Booking Terms

  • All bookings are subject to availability and confirmation.

  • Online video sessions via WhatsApp require a deposit to secure the appointment.

  • Other methods of booking do not require upfront payment.

5. Payments

  • Payments are made at the end of each session unless otherwise agreed upon.

  • Deposits for online video WhatsApp bookings must be transferred to our account to confirm the appointment. Payment details will be provided upon booking.

6. Cancellations and No-Show Policy

  • Late Cancellations: Cancellations made less than 30 minutes before the scheduled session are considered late.

  • No-Show Policy: The first missed appointment without notice will not incur a charge. Subsequent no-shows without notice will be charged the full price of the missed session.

  • Patients are encouraged to inform us as early as possible if they need to reschedule or cancel.

7. Health and Safety

  • First appointments include completing a patient card, a brief introduction, and a verbal contract between the therapist and the patient.

  • Patients are required to disclose personal information, medical history, current medications, and any relevant medical documents (e.g., X-rays, MRI results) upon request.

  • All personal information will be handled in accordance with our Privacy Policy.

8. Patient Responsibilities

  • Patients must provide accurate and truthful information about their health and medical history.

  • Patients are expected to arrive on time for their appointments.

  • If Patients experience any adverse reactions after a session, they must inform us immediately.

9. Privacy Policy

We collect names and email addresses for communication and service purposes. Please refer to our Privacy Policy for detailed information on how we handle your data.

10. Limitations of Liability

  • We are not liable for any adverse outcomes resulting from incomplete or inaccurate medical information provided by the Patient.

  • While we strive to provide effective therapeutic services, outcomes may vary, and no guarantees are made.

  • Our liability is limited to the cost of the session in which an issue arises.

11. Safeguarding & Under-18 Policy

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Patients under 18 years of age require written parental or guardian consent before receiving treatment. We reserve the right to request that a parent or guardian be present during sessions. For patients aged 16–17, attendance without a parent or guardian is only allowed when explicit written consent has been provided by the parent or guardian. This consent must include acceptance of full responsibility for the decision.

12. Changes to the Terms

We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on the Website, and continued use of the Website or services constitutes acceptance of the revised Terms.

13. Contact Information

For inquiries or concerns, please contact us:

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Thank you for choosing our services. We look forward to supporting your health and well-being!

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